Cancellation & Refund Policy
Effective Date: [I01/07/2026]
At Clear Inventory, we understand that appointments sometimes need to change. This policy explains our cancellation and refund terms.
Appointment Changes
Clients may reschedule appointments by contacting us as early as possible..
We will make every effort to accommodate alternative dates.
Cancellation Charges
More than 24 hours' notice
No cancellation fee.
Less than 24 hours' notice
A cancellation charge may apply.
Same-Day Cancellation
Up to 100% of the agreed booking fee may be charged.
No Access / No Show
If our inspector attends the property and cannot gain access because
- Keys are unavailable
- Tenant is absent
- Property is inaccessible
- Incorrect address supplied
The visit will be treated as a completed appointment, and charges may apply.
Refunds
Refunds will only be issued where:
- Clear Inventory cancels the appointment and cannot provide an alternative.
- Payment has been taken in error.
- Both parties agree that a refund is appropriate.
Approved refunds are normally processed within 5–10 working days using the original payment method.
Force Majeure
We shall not be liable for delays or cancellations caused by events beyond our reasonable control, including:
- Severe weather
- Road closures
- Industrial action
- Government restrictions
- Power failures
- Natural disasters
Complaints
If you are dissatisfied with our service, please contact us within 7 days of receiving your report.
We will investigate your concerns promptly and aim to respond within 5 working days.
Contact
Clear Inventory
📞 07466 601807
